Refund & Returns Policy
Refund & Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
- Accompanied by proof of purchase
We do not accept returns for change of mind.
Approved returns will be eligible for:
- An exchange, or
- Store credit
Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrect.
Returns Centre
To start a return or exchange request, please use our Returns Centre:
You will need your order number and email address used at checkout to lodge a request.
Eligible Return Reasons
Returns or exchanges are accepted for the following reasons:
- Wrong size
- Damaged item
- Incorrect item received
Damaged, Faulty or Incorrect Orders
Please inspect your order upon arrival and contact us immediately if:
- Your item is damaged
- Your item is faulty
- You received the wrong item
We’ll assess the issue and work to resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale items
- Gift cards
- Custom or personalised products
- Perishable goods
- Personal care products
- Hazardous materials, flammable liquids or gases
If you’re unsure whether your item is eligible for return, please contact us before submitting a request.
Exchanges
The fastest way to exchange an item is to submit a return request through our Returns Centre. Once approved and received, you can exchange the item for another size or receive store credit.
Contact Information
Trade Name: Tyler Thompson
Email: info@tylerthompson.com.au
Postal Address:
PO Box 5509
Port Macquarie BC NSW 2444
Australia