Shipping policy
Shipping Policy
Thank you for shopping with Tyler Thompson. We appreciate all the support and do our best to get your order packed and shipped as quickly as possible.
Shipping Locations
We currently ship Australia wide and to selected international locations.
Processing Times
Orders are typically processed within 2–5 business days.
Please allow additional processing time during:
- New merch drops
- Sales periods
- Public holidays
- Busy promotional periods
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Australian Shipping
We use trusted shipping providers including Australia Post and courier services depending on the size and location of the order.
- Free standard shipping is available on Australian orders over $150 AUD.
- Shipping costs for orders under $150 AUD are calculated at checkout.
Estimated delivery times:
- NSW Metro: 2–5 business days
- Interstate Metro: 3–8 business days
- Regional & Remote Areas: 5–14 business days
Please note these are estimated delivery timeframes only and may vary depending on the carrier.
International Shipping
International shipping rates are calculated at checkout based on destination and parcel size.
Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.
Delivery times for international orders vary depending on location and customs processing.
Tracking
Where tracking is available, tracking details will be emailed once your order has been dispatched.
Please ensure your shipping email address is entered correctly at checkout.
Lost, Delayed or Damaged Parcels
Once parcels have been handed to the shipping provider, delivery times are outside of our control.
If your order is delayed, lost, or arrives damaged, please contact us at:
We’ll do our best to help resolve the issue with the shipping carrier.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses provided at checkout.
If a parcel is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.
Contact
For any shipping questions, please contact: